ORDER CANCELLATION CONDITIONS

You can cancel your order any time before the payment is made without any expenses. If you would like to cancel or adjust your order after the payment is made please follow the instruction below

If your order is not shipped out yet

Please send an email to napittha@braiform-th.com or LINE: @hookon to inform your order reference number and your payment method.
The payment is non-refundable in cash or credit card but you are allowed to change to other product available equivalent to your order value.
In case you would like to adjust the order or change sizes, we will adjust the order according to your request in the equivalent from your original order value.
If your order is already shipped You can’t cancel or adjust your order if your order is already shipped except there is any defects from the manufacturing process.

If your order is already shipped

You can’t cancel or adjust your order if your order is already shipped except there is any defects from the manufacturing process.

RETURN CONDITIONS

We do not accept returns or refunds upon purchase.

REMARK

The product to be exchanged or returned it must be unused and has to be defected product from the manufacturing process or incorrect product specification from your order.
Customer is required to submit the exchange or return request within 7 days after received. Failure to follow the exchange and return policies provided, the company has right to deny your request submission.